A support representative will be with you shortly.ĩ:43 AM Application running as Windows system serviceĩ:44 AM Support session established with Maikel.ĩ:44 AM Remote Control started by Maikel.ĩ:48 AM Maikel: Did the GPU came from factory with the Desktopĩ:49 AM Mike Kennedy: it came from the factoyĩ:53 AM Maikel: Could you please run the programĩ:54 AM Maikel: Probably there was a conflictĩ:54 AM Maikel: a clean installation is the best option to overwrite any conflictĩ:55 AM Maikel: delete all the software and install it once you have reached the Microsoft basic adapterĩ:55 AM Mike Kennedy: so it's running 4.6?ĩ:55 AM Mike Kennedy: man, i've been fighting this for a month, thankl youĩ:55 AM Maikel: Next time please contact us first, we will do our best to help youĩ:56 AM Mike Kennedy: So the AMD card is usless?ĩ:56 AM Maikel: Is just a matter of technology called Hybrid graphicsĩ:56 AM Mike Kennedy: they both have 4.6?ĩ:57 AM Maikel: The Intel graphics are updatedĩ:57 AM Maikel: for AMD, not sure what driver you haveĩ:57 AM Mike Kennedy: that's ok, you fixed it that's all that mattersĩ:57 AM Maikel: I am glad you can go back to workĩ:57 AM Maikel: thank you for contacting Intel, take care and have a nice dayĩ:58 AM Mike Kennedy: ok, you too thanks againĩ:58 AM Remote Control by Maikel stopped.PC games and applications often require a graphics card that is compatible with specific Application Programming Interfaces (APIs), such as OpenGL*, DirectX*, OpenCL*, or Vulkan*. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.ĩ:43 AM Connected. I contacted Intel support because I also have an Intel UHD graphics 750 that was also stuck on OpenGL 1.1, so the software guy went into my PC and uninstalled the drivers completely and reinstalled them, but, he some other things that I'm not sure of, but it fixed the OpenGL problem for both the Intel graphics card and the AMD card just by fixing the Intel graphics card.ĩ:43 AM You have granted full permission to Technician.
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